WHAT IS EDIFY?
Edify connects businesses with customers and employees with each other, making enterprise communications as easy as personal ones. Our flagship product, Edify CX, is a single platform for CCaaS, UCaaS, and APIs with every channel, powered by AI, in one gorgeous no-code package. With Edify, customers and employees can easily move among channels in one window, just like they do every day on their phones.
This is what makes Edify different:
CONTACT CENTER (CCaaS)
Make it easier for your people to resolve customers’ needs faster through smart human interactions and AI-powered self-service.
Edify CX’s cohesive, no-code interface gives you the power to get up and running quickly, iterate on the customer experience you deliver, and scale up and down without relying on IT or spending on extensive professional services. Plus, managers and supervisors can see everything they need to see in real time, customize reports and dashboards, and analyze performance with no limitations.
From the agent interaction workspace, quickly manage & review multiple interactions at once, make & receive phone calls, & toggle between communication channels with ease all while improving the agent & customer experience.
Edify CX is all of this and more:
SELF-SERVICE: NO-CODE WORKFLOWS
Edify connects companies with customers and employees with each other in a new way that makes business interactions as fluid as personal ones. We give users unfettered freedom to communicate naturally by phone, text, email, and video with colleagues and customers just like they do with friends — on one screen, with one click. Combining contact center, unified communications, and API functionality unites the contact center with the rest of the business because customer experience is everyone’s job.
A critical part of offering a holistic customer experience is giving customers the option to serve themselves 24/7 without ever having to email or speak to a contact center agent. Edify Workflows is a no-code, drag-and-drop customer experience design tool made for everyone. Create, iterate, and tailor automated or bot + human customer journeys without relying on IT. Workflows is the heart of Edify’s flagship contact center software, Edify CX. It is also available as a standalone product for any contact center, regardless of existing technology, to design and deliver fully automated customer experiences.
100% SLA
99.999% Is Not 100%…Give Your Customers a CX Platform That Will NEVER Go Down
Serving customers is a mission critical business. That’s why we built a platform you can rely on 100% of the time. Edify’s true active/active multi-cloud architecture uses multiple cloud computing and storage services within a single network architecture. Edify operates on AWS and Google simultaneously, traversing dozens of global data regions at the same time. By eliminating reliance on any one cloud provider or instance, there is no single point of failure, ever. This is what allows us to guarantee your Edify contact center will never go down. Let go of worrying about reliability, availability, call quality, security, or scalability.
USAGE-BASED PRICING
At Edify, one of our core values is transparency. You shouldn’t need to schedule an appointment with a sales team just to see how much a solution will cost you. And you certainly shouldn’t be receiving surprise bills from your solution provider for services you never use.
See the pricing for yourself. It’s on the website. It’s all-inclusive. Pay per-user per-day for what you use.
PARTNERS
The Last CX Solution You’ll Ever Need to Sell
Your clients are ready for what’s next. Guide them to the business communications platform that’s built for where customer and employee experiences are going. Edify is native to the cloud with every channel and function in one window.
LET’S REINVENT EMPLOYEE & CUSTOMER EXPERIENCE
Edify connects companies with customers and employees with each other in a new way that makes business interactions as fluid as personal ones. We give users unfettered freedom to communicate naturally by phone, text, email, and video with colleagues and customers just like they do with friends — on one screen, with one click. Combining contact center, unified communications, and API functionality unites the contact center with the rest of the business because customer experience is everyone’s job.
A NEW APPROACH TO THE CUSTOMER EXPERIENCE
Start with giving employees software they don’t hate and watch what happens to how they treat customers.
CONTACT CENTER (CCaaS)
With Edify, users have everything they need to provide the best customer experience, all from one window. And customers can interact with you however they choose across all channels inside a single conversation! Plus, managers and supervisors can see everything they need to see in real time, customize reports and dashboards, and analyze performance with no limitations.
RELY ON A PLATFORM THAT WILL NEVER GO DOWN
PAY ONLY FOR WHAT YOU USE
Transparent usage-based pricing makes business sense that’s not possible with traditional solutions. Get everything you need for $7/agent/day! Read more about pricing models.
CUSTOMER SERVICE TAKES A TEAM. START PLAYING LIKE ONE.
Better software. Happy employees. Forever customers.
Give Kelley Communications a call at 414-727-7070 or Contact Us Here to learn more about the Edify solutions that we can provide to you!
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